Frequently Asked Questions

Raw hair is 100% human hair that has not been chemically processed or altered to create its texture. Because the hair remains close to its natural state, it offers exceptional softness, strength, longevity, and versatility. With proper care, Maya Velour Raw Hair can be reused for multiple installs while maintaining its luxurious appearance.

With proper care and maintenance, Maya Velour Raw Hair can last 6-8years and be reused for multiple installs. Longevity depends on how frequently the hair is worn, colored, heat-styled, installed, and maintained. Proper care is essential to preserving the quality of your investment.

Raw hair is human hair that has not been chemically processed to alter its natural characteristics. Virgin hair is also human hair, but depending on the product, it may undergo additional processing to create a more uniform color or texture.

Raw hair is considered a premium option because of its natural appearance, versatility, durability, and long-term wear potential.

Yes. Maya Velour Raw Hair can be colored, bleached, and professionally customized. Because chemical processing can affect the condition and longevity of any human hair, we strongly recommend having your extensions colored by a licensed professional and following a proper maintenance routine afterward.

Absolutely. Maya Velour Raw Hair can be straightened, curled, and heat-styled just like natural human hair. We recommend using a quality heat protectant and avoiding excessive temperatures to help preserve the softness, shine, and longevity of your extensions.

Minimal shedding is normal with all human hair extensions. With proper installation and maintenance, Maya Velour Raw Hair should remain soft and manageable with minimal shedding and tangling.

Improper detangling, excessive heat, product buildup, cutting the wefts, chemical processing, or insufficient maintenance may increase shedding or tangling.

Maya Velour Raw Hair is sourced from India and Vietnam. Our hair is carefully selected for its natural beauty, softness, strength, versatility, and longevity to provide the premium quality expected from Maya Velour.

Because raw hair retains many of its natural characteristics, slight variations between bundles are normal and part of what makes each selection unique.

Yes. Our natural color Raw Hair is offered in its natural, unprocessed color range. Because raw hair has not been artificially colored to make every bundle identical, slight variations may occur.

Individual bundles may range from natural black to dark brown, and the color may appear slightly different depending on lighting. These subtle variations are a natural characteristic of authentic raw hair.

The number of bundles needed depends on your desired length, fullness, and style. For most traditional sew-ins, we recommend:

12”–18”: 2–3 bundles

20”–24”: 3 bundles

26”–30”: 3–4 bundles

32” and longer: 4+ bundles

For a fuller, more glamorous look, we recommend purchasing an additional bundle. When in doubt, it is always better to have a little extra hair than not enough.

Longer bundles contain the same approximate weight of hair, but the strands are longer, meaning there are fewer individual strands within each bundle. For this reason, longer lengths generally require more bundles to achieve a full look.

For lengths 26”–30”, we recommend approximately 3–4 bundles, while 32” and longer may require 4 or more, depending on your desired fullness and installation method.

Each Maya Velour bundle weighs approximately 100 grams (3.5 oz).

Because our hair is sold by weight, longer bundles may naturally appear slightly thinner than shorter bundles. This is why additional bundles are often recommended when choosing longer lengths.

Absolutely! Mixing lengths is a great way to create a naturally layered, dimensional look.

For example, you may pair 18”, 20”, and 22” for a soft graduated effect or choose multiple bundles of the same length for a fuller, more uniform finish. Your combination can be customized according to your desired style.

Each Maya Velour texture provides a different look and styling experience.

Straight offers a sleek, smooth finish and is perfect for polished styles. It can also be curled or waved when desired.

Body Wave features a soft, loose wave pattern that creates effortless movement and volume. It’s an excellent choice for customers who love versatility between straight and curled styles.

Deep Wave features a more defined, deeper wave pattern with added texture and fullness. It’s ideal for customers who want a more noticeable wave while maintaining a soft, luxurious appearance.

Burmese Curly offers a more defined, voluminous curl pattern with plenty of body and texture. It’s perfect for customers who want a fuller, statement-making curly look.

Because raw hair maintains natural characteristics, slight variations in wave and curl patterns between bundles are normal.

Yes. When properly cared for, raw curly and wavy textures can generally return close to their natural pattern after being washed and conditioned.

However, repeated straightening or excessive heat can permanently loosen or alter the original wave or curl pattern. Always use a heat protectant and keep heat temperatures moderate.

For customers who frequently want to switch between straight and textured styles, we recommend minimizing repeated high-heat styling to preserve the hair’s original pattern and longevity.

Yes. Maya Velour wigs are made with 100% human hair, with our Raw Hair Collection featuring premium raw hair sourced from India and Vietnam. Our raw-hair wigs are selected for their softness, longevity, versatility, and natural appearance and can be washed, heat-styled, and professionally colored with proper care.

Our Ready-to-Wear Wigs are professionally pre-constructed units designed to provide a convenient, beautiful look with minimal preparation. They are an excellent option for customers who want luxury hair without the additional time and cost associated with a completely handmade unit.

Our Custom/Handmade Wigs are personally constructed and customized to your selected specifications. Because these units require additional craftsmanship, customization, and labor, they are priced separately from our Ready-to-Wear Collection.

Both collections are created to deliver the quality and luxury you expect from Maya Velour—the difference is primarily in the construction and level of customization.

Wig density refers to the overall fullness and amount of hair on the wig.

180% Density — Natural & Full

Provides beautiful fullness while maintaining a more natural, lightweight appearance. Perfect for customers who prefer everyday wear without excessive volume.

200% Density — Full & Luxurious

Provides additional fullness and volume while still looking natural. This is an excellent choice for customers who want a fuller, glamorous finish.

250% Density — Extra Full & Glamorous

Our fullest option, designed for customers who love maximum volume, thickness, and a dramatic luxury look.

Keep in mind that density can appear differently depending on the length and texture selected.

Many Maya Velour wigs are designed for glueless wear, allowing them to be worn securely without adhesive when properly fitted. Specific construction may vary by wig, so we recommend reviewing the individual product description before purchasing.

For the most seamless and secure finish, proper sizing and application are important.

Select Maya Velour wigs arrive pre-plucked to create a more natural-looking hairline and make installation easier. Because customization may vary between our Ready-to-Wear and Handmade collections, please review the individual product description to see exactly what is included with your selected unit.

Additional customization may be performed if you prefer a more personalized hairline.

Select Maya Velour wigs feature bleached knots for a more seamless, scalp-like appearance. Knot customization may vary depending on the wig collection and lace construction, so please refer to the individual product description before purchasing.

Please note that bleaching knots is a chemical process, and overprocessing can weaken the lace and increase shedding over time.

Yes! Maya Velour Raw Hair wigs can be professionally colored, bleached, cut, curled, straightened, and styled to create your desired look.

We strongly recommend having all chemical services performed by a licensed professional, as improper bleaching or coloring can permanently damage the hair and/or lace. Once a wig has been chemically altered, cut, colored, or otherwise customized, it may no longer qualify for a return or exchange according to our return policy.

For the most comfortable and secure fit, we recommend measuring your head before placing your order, rather than assuming your wig size.

Using a soft measuring tape, measure the circumference of your head by starting at the front hairline, going behind the ears and around the nape of your neck, then returning to the starting point.

Compare your measurement with the size chart provided on the product page before selecting your wig size. If you fall between sizes, refer to the sizing instructions for your specific unit.

For Custom/Handmade Wigs, accurate measurements are especially important because your unit may be constructed according to the measurements you provide.

Orders are typically processed within 3–5 business days before shipment. Processing times may vary for custom orders, high-volume periods, holidays, or specialty items. Processing time is separate from shipping time.

Once your order has been processed, standard U.S. shipping typically takes 3–7 business days. Delivery times are estimates and may vary depending on the carrier, destination, weather, or other unexpected delays.

Yes. Los Angeles local pickup is available on select orders. You will receive pickup instructions once your order is ready. Please do not arrive for pickup until you have received confirmation.

Once your order ships, you will receive a shipping confirmation email with your tracking number. Please allow up to 24–48 hours for tracking information to update with the carrier.

Yes, expedited shipping may be available at checkout for eligible orders. Please remember that expedited shipping only shortens the carrier’s delivery time and does not necessarily shorten our processing time.

Yes. Maya Velour offers international shipping to select countries. Customers are responsible for any applicable customs duties, taxes, or import fees charged by their country. International delivery times may vary.

Orders begin processing shortly after they are placed, so changes and cancellations are not guaranteed. Please carefully review your length, texture, density, color, shipping address, and other selections before completing checkout. Contact us as soon as possible if you notice an error.

Due to the hygienic nature of human hair products, returns and exchanges are only accepted on eligible items that are unused, unworn, unwashed, unaltered, and in their original packaging. Please review our full Return & Exchange Policy before purchasing.

If you receive an incorrect item, please contact Maya Velour customer care as soon as possible with your order number and clear photos of the item received. Once verified, we will provide instructions to resolve the issue.

Once an order has been shipped, please use your tracking information to monitor delivery. If your package is marked delivered but cannot be located, contact the shipping carrier and Maya Velour customer care promptly so the situation can be reviewed. Maya Velour is not responsible for packages stolen after confirmed delivery.

No. Hair that has been installed, worn, washed, colored, bleached, cut, unraveled, chemically treated, or otherwise altered cannot be returned or exchanged. Please fully inspect your hair before removing or altering any original packaging or bindings.

Treat your Maya Velour hair as you would quality natural hair. Gently detangle from ends to roots, keep the hair moisturized, minimize excessive heat, and use a heat protectant when styling. Proper maintenance will help preserve its softness, shine, and longevity.

We recommend lightweight, moisturizing, sulfate-free products that won’t create excessive buildup. Avoid heavy oils, waxes, and alcohol-heavy styling products. For heat styling, always apply a quality heat protectant first.

Wash your hair approximately every 1–2 weeks or as needed, depending on wear and product buildup. Use lukewarm water, gently shampoo and condition, and allow the hair to air-dry whenever possible.

Yes, but proper nighttime care is essential. Detangle your hair and place it in a loose braid, ponytail, or protective style, then cover it with a satin or silk bonnet or scarf. Never go to sleep with wet or damp extensions.

Keep your wig clean, dry, and detangled when not in use. Store it on a wig stand or mannequin head when possible to maintain its shape and prevent tangling. Keep it away from excessive heat, moisture, and direct sunlight.

Curly textures require moisture to maintain their definition. Gently detangle using your fingers or a wide-tooth comb, working from ends to roots. Use lightweight leave-in conditioner or curl-enhancing products and allow the hair to air-dry for the best curl pattern.

613 hair requires extra care because lighter hair is more delicate. Keep heat and chemical processing to a minimum, use moisturizing products, and deep-condition regularly. Purple shampoo may be used occasionally to help control unwanted yellow or brassy tones, but avoid overuse because it can dry the hair or alter the blonde tone.